Privacy Policy

Last updated: 16 February 2026

O&K Property Works Ltd ("OKPW", "we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

O&K Property Works Ltd, London, United Kingdom.
Email: info@okpw.co.uk

2. Information We Collect

We may collect the following personal data:

• Contact form submissions: name, email address, phone number, and your message about your project.
• Chatbot interactions: messages you send via our website chatbot, which may include your name, contact details, and project requirements.
• Website usage data: IP address, browser type, pages visited, and referring URL, collected via cookies and analytics tools.

3. How We Use Your Data

• To respond to your enquiries and provide quotes.
• To communicate with you about our services.
• To improve our website and user experience.
• To comply with legal obligations.

Our lawful basis for processing is legitimate interest (responding to enquiries) and consent (where you voluntarily submit your information).

4. Cookies

Our website uses essential cookies for site functionality. We may also use analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You can control cookies through your browser settings.

5. Data Sharing

We do not sell your personal data. We may share it with:

• Our email and form processing providers (e.g. FormSubmit) to deliver your enquiry to us.
• Analytics providers to help us improve our website.
• Professional advisers or authorities where required by law.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 24 months after your last interaction with us, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, contact us at info@okpw.co.uk.

8. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact Us

O&K Property Works Ltd
London, United Kingdom
Email: info@okpw.co.uk